Ordering

• Hours are: Monday - Friday 8:00 am to 4:30 pm (Eastern Standard Time)
• Phone: 678-745-6010 or 866-449-4773 Fax: 678-745-6011
• Website: www.stonetoolsupply.com
• Orders may be placed by telephone, fax, website, warehouse or through our mobile sales representatives.
  
• Most orders placed by 3:00 pm (EST) will be shipped the same day.
• Prices and availability are subject to change without notice.
• Quoted prices are good for 10 days.
• There is a 50% non-refundable deposit required on special orders.
• If an order is shipped in error from Stone Tool Supply, Inc., we will pay for the return shipping.
• Stone Tool Supply, Inc. reserves the right to correct pricing errors on any and all print or any electronic media.

• Unless the customer indicates a preference, we ship via UPS Ground or a freight line.
  
• Shipping charges are based on package weight and destination. Freight is FOB Suwanee, GA., unless drop-shipped from the manufacturer. Additional charges may apply to a manufacturer direct shipment.
• Hazardous materials such as 5-gallon pails of adhesive require an additional $20.00 charge above the regular freight cost. Hazardous materials can only be shipped ground or truck freight. Hazardous materials cannot be sent via air freight.
• For freight orders - inspect the shipment upon arrival. You must examine your shipment before signing the Bill of Lading. If you find damage, the freight line is accountable for the damage to your shipment. If you sign the Bill of Lading and later find damage, there is NO recourse for damage! Please examine the items carefully.
  
• For UPS/FedEx orders- for damaged shipments, let the driver know if the damage is outwardly apparent. If you find damage after delivery, please let us know immediately.
• Please check all orders within 48 hours of receipt. If you are missing items, please let us know immediately.

Payment Terms

• All invoices are due upon receipt unless purchased on an approved open account.
  
• Other than an open account, Stone Tool Supply, Inc. offers the following methods of payment: Cash, check, Visa, MasterCard and American Express.
• We request that first-time shipment orders be pre-paid or paid by credit card.
• To qualify for open account status, a credit application must be completed in full and mailed or faxed to Stone Tool Supply, Inc. for approval through our credit department. A credit line will be established as part of the credit application process. Those approved for an open account will be notified by mail. Stone Tool Supply, Inc. reserves the right to grant credit and to limit the availability of credit, as it deems appropriate.
  
• Special or conditional contracts must be accepted in writing by Stone Tool Supply, Inc. credit department to be valid.
• A $35.00 fee will be charged for all NSF checks. This fee is subject to change without notice. Customers that have had returned checks must make future payments with certified funds, credit card or cash unless approved by the credit department.
• In the event outside collection is deemed necessary, the customer will be responsible for reasonable fees and expenses associated with the collection of the account.

Return and Repair Policy

• Before returning any item, please contact our Customer Service Department at 678-745-6010 or 866-449-4773 to obtain a Returned Goods Authorization (RGA) number. No returns will be accepted without this number. All returned items are subject to inspection before a credit will be issued. For items covered under warranty, many manufacturers require us to send products back to them for inspection. In these cases, we cannot issue credit until approved by the manufacturer. Returns of certain products will need to be made through the manufacturer by the customer and are subject to approval by the manufacturer.
• Return shipping costs to the manufacturer are subject to the manufacturers policy.
• Repair items that are to be returned to us also require a RGA, which will need to include a statement explaining the problems you are experiencing.
• Once you have received a RGA number, write the RGA number on the Product Complaint Form and on the outside of t he box, then ship the item to:
  
  

  Stone Tool Supply, Inc. Atten: Returns RGA # _________________ 326 Brogdon Road Suwanee, GA. 30024 The item must be returned with a carrier that can provide a tracking number.

  
  

 

 

• No returns will be accepted after 30 days. All non-defective items are subject to a 15% restocking fee.
• Hazmat, special orders, drop-shipments or used items cannot be returned for credit.
• Non-defective items must be returned within 30 days from the date of invoice. We must receive items in the undamaged original packaging, in unused condition, with all warranty cards, manuals and accessories included.
• Misused or non-repairable items will be returned to the customer, at the customers' expense.
• Replacement items will be billed to the customers' account until the credit is issued. If you prefer a refund, payment will be in the same form as the original payment.
• Stone Tool Supply, Inc. no longer repairs power tools. We have found that our customers can get their tools repaired and back into their operators' hands faster than we can. Contact our customer service department for the local tool repair station in your area.